|John Sutherland and Robert Pirsig holding Chris Pirsig.|
|Chris and Robert Pirsig on a Honda CB77, in 1968.|
Initially, my plan was to take the bike to one of the Thunder Road locations, with the ulterior motive of test riding another machine while they did the work. Thunder Road are the primary Honda and Suzuki dealers in South Wales. My interaction with them thus far has been less than spectacular, but I was keen to give them another chance because the only real wrong they’ve done is ignore me.
I feel now like John Sutherland: angry at the mechanic for doing such a substandard job, and angry at myself for having trusted him. Would it have been better if I had taken my bike to Thunder Road (c) and paid more? I don’t know. I wish I had the skills (and time and space and tools and motivation) to have just done the job myself.
(c) My relationship with Thunder Road is an odd one, it has to be said. Because my empirical experiences, i.e. those experiences I’ve actually had rather than those I could have, suggest I should focus my attention on other businesses. But opposing this is Thunder Road’s incredibly positive outreach. After my initial negative experience, they contacted me directly to apologise. When they disappointed me again, they again got in touch. So, since they’ve not ever made me angry in a way that cost me money, I’m likely to give them a third try sometime soon.